Scott St., Cairns, QLD, Australia
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Live Streaming Video - Troubleshooting

Why am I receiving a black video while streaming?

Turn down video acceleration. To do this in Microsoft Windows Media Player 9 Series or in later versions of Microsoft Windows Media Player, follow these steps:

  • On the Tools menu, click Options. The Options dialog box appears.
  • In the Options dialog box, click the Performance tab.
  • In the Video Acceleration area, move the slider to turn down or turn off video acceleration.
  • Test to see whether the video will play back correctly.

If the video still does not play back correctly, repeat steps 3 and 4. Move the slider down until the issue no longer occurs.

I can't see the streaming video! It keeps displaying "Video is Loading..."

If it still won't play, try installing Windows Media Player 11. There are versions for Windows and Mac.